Warranty and Returns Policy

  1. The warranty period starts from the date of signing the acceptance-delivery document.
  2. To receive warranty service, please contact MegaMarket hotline: +995 598 264 264.
  3. If product repair requires more than 40 calendar days after receiving the item in service, the product is subject to replacement. In this case, the store proceeds based on the market value of the replacement product at the time the issue occurs, and compensation is provided via bank transfer to the customer’s account.
  4. In some cases, when a defect can be verified remotely and it is clear that repair is not possible or will take more than 40 calendar days, the item may be replaced at the customer’s address without visiting the service center. The customer may be asked to provide photos or videos of the defect.
  5. For technical products, if no standard warranty period is specified, a 2-year warranty applies. Some products may have a manufacturer warranty shorter than 2 years; in such cases, the product description indicates the manufacturer’s operational warranty period. However, even after this period, the customer retains the right to service within the 2-year store warranty. In some cases, MegaMarket also offers additional commercial warranty beyond the legal 2-year period.
  6. Commercial warranty refers to additional obligations undertaken by the seller or manufacturer, free of charge, such as repair, replacement, refund, or other services beyond legal conformity obligations.
  7. If a defect is discovered within 6 months of receiving the product, it is presumed that the defect existed at the time of delivery unless proven otherwise. After 6 months, the burden of proof shifts to the consumer.
  8. In case of defective goods, the customer has the right to request free repair, replacement, price reduction, or full refund.
  9. The customer may request price reduction or full refund if repair or replacement is not possible, not completed within a reasonable time, or causes significant inconvenience.

Warranty Exclusions

Warranty service does not apply if:

  1. The warranty period has expired.
  2. The serial number does not match the purchased product.
  3. The product has mechanical, thermal, or liquid damage.
  4. The product is not complete (missing essential components; packaging or manuals excluded).
  5. Damage occurred due to improper use.
  6. The product was used for commercial purposes while intended for household use.
  7. Damage was caused by electrical surges or power issues.
  8. The product was opened or repaired by unauthorized persons or service centers.
  9. Damage occurred during improper installation or handling by third parties.
  10. Consumable parts were used improperly or outside operating conditions.
  11. Warranty applies only to the product’s main functional components and motor (if applicable).

Returns & Replacement Policy

  • Customers have the right to request a return within 14 calendar days of receiving the product.
  • The return period starts from the moment the product is delivered to the customer.
  • The company must refund the payment within 14 calendar days after receiving the return request. Refunds are made using the same payment method used by the customer.
  • The customer must return the product within 7 calendar days after submitting the return request.
  • Return shipping costs are covered by the customer.
  • To request a return, contact us via Facebook, hotline (+995 598 264 264), or email info@megamarket.ge, providing name, ID number, and order ID.
  • Returned items must be delivered to the specified address in Tbilisi (11:00–18:00, excluding weekends).
  • Exceptions: hygiene products with broken seals, products under 30 GEL, and used items that cannot be restored to resale condition.
  • The company may partially refund the amount depending on the product condition if modifications or damage are detected.

Commercial Warranty

Commercial warranty includes additional free obligations such as repair, replacement, or refund provided by the seller or manufacturer, in addition to legal rights.

Commercial warranty does not limit the customer’s legal rights.

Terms vary by product and are provided individually.

Commercial warranty does not apply in cases of:

  • Mechanical or water damage
  • Incomplete product components
  • Electrical damage
  • Unauthorized repair or opening of the product
  • Improper installation or third-party damage

Please read warranty and return conditions carefully to avoid any future inconvenience.